About Company

SAP is the world market leader in enterprise application software. Born in Germany and now operating globally, we help companies of all sizes and in all industries run at their best. Our technology touches 77% of the world’s transaction revenue, and our machine learning, IoT, and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. With a presence in over 180 countries, including a key strategic hub in Lagos, Nigeria, SAP is a truly global powerhouse.

We are committed to fostering a diverse and inclusive workplace where every employee can thrive. As a leader in flexible work arrangements, we empower our teams with the trust and tools to succeed from anywhere. Joining SAP means becoming part of a global network of over 100,000 professionals who are dedicated to helping the world run better and improving people’s lives.

Job Description/Summary

Nutzen Sie Ihre Deutschkenntnisse in einer globalen Karriere! (Use your German skills in a global career!) SAP is hiring now for a talented and empathetic German-Speaking Customer Support Specialist to join our dynamic global support team. This is a fully remote, work-from-home position for candidates located within EMEA timezones. We are looking for a tech-savvy professional who is fluent in German and passionate about providing exceptional customer experiences. This is an immediate opening, and we are seeking someone to start as soon as possible.

In this critical role, you will be the first point of contact for our core German-speaking customer base, helping them solve complex issues related to our market-leading software. You will receive world-class, paid virtual training to become an expert in SAP solutions. If you are a natural problem-solver with excellent communication skills and are looking for a stable, long-term career with a top-tier technology company, this is the perfect opportunity for you.

What You Will Do

• Provide expert-level technical and product support to our German-speaking customers via phone, email, and advanced chat systems.
• Diligently troubleshoot and resolve complex software issues, guiding users through corrective steps with clarity, patience, and professionalism.
• Accurately document all customer interactions, troubleshooting steps, and solutions in our advanced CRM system.
• Collaborate effectively with internal teams, including senior engineers and product managers, to escalate and resolve high-priority issues.

Why Join Us

• Build your career with a world-leading German technology company and work with a globally recognized and respected brand.
• Enjoy the ultimate flexibility of a 100% remote, work-from-home position within supportive EMEA timezones.
• Receive comprehensive, paid virtual training on SAP’s market-leading enterprise software, setting you up for success.
• Benefit from a highly competitive salary paid in Euros, excellent benefits, and clear opportunities for career progression within a massive global organization.

Key Responsibilities

• Serve as the primary technical point of contact for German-speaking clients experiencing issues with SAP products.
• Methodically analyze, diagnose, and resolve customer support tickets in a timely and efficient manner, meeting or exceeding all service level agreements (SLAs).
• Clearly and effectively communicate complex technical solutions to both technical and non-technical users.
• Actively contribute to our internal and external knowledge bases by creating and updating support articles and guides in German.
• Identify and report on trends in customer issues to help our product and engineering teams make targeted improvements.
• Consistently maintain a high level of customer satisfaction, building strong and lasting relationships with our clients.

Required Skills

• Native or near-native fluency in German is essential for this role.
• Strong analytical, logical, and technical troubleshooting skills.
• Exceptional communication and interpersonal abilities, with a strong sense of empathy and a customer-first mindset.
• Highly self-motivated and disciplined, with a proven ability to work effectively and productively in a remote setting.
• Proficiency in using CRM systems (like Salesforce) and other modern customer support software tools.

Preferred Qualifications

• Professional fluency in both German and English (written and verbal, C1/C2 level) is absolutely mandatory.
• 1-3 years of experience in a technical support, customer service, or client-facing role, preferably within the software or technology industry.
• A Bachelor's degree in a technical field (like IT or Computer Science) or equivalent practical experience is a strong advantage.
• Must possess a private, quiet home office setup with a reliable, high-speed, and stable internet connection.

Perks & Benefits

• A competitive annual salary paid in EUR, with performance-based bonus potential.
• A comprehensive health, wellness, and insurance benefits package (benefits may vary based on your country of residence).
• Generous paid time off (PTO), holiday allowance, and flexible working hours.
• A home office and technology stipend to help you create an effective and comfortable remote workspace.
• Full access to SAP's extensive online learning platforms for continuous professional and personal development.

Frequently Asked Questions

Is this a fully remote job?

Yes, this is a 100% remote, work-from-home position. Candidates must reside and be legally able to work within a country in the EMEA (Europe, Middle East, Africa) timezones.

Is German fluency a mandatory requirement?

Yes, professional fluency in German (C1/C2 or native level) is absolutely essential for this role as you will be supporting our German-speaking customers.

What kind of training is provided?

SAP provides a comprehensive, paid, and fully virtual training program to ensure you become an expert on our products and support procedures before you begin interacting with customers.

Do I need to be located in Germany to apply?

No. You can be based in any country within the EMEA timezones where you have the legal right to work, including but not limited to Nigeria, South Africa, the UK, Spain, etc.

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