About Company

Oracle is a global technology giant and a leader in the cloud revolution. Our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Within the Oracle portfolio, NetSuite is the world’s #1 Cloud ERP (Enterprise Resource Planning) solution, empowering thousands of fast-growing businesses across the globe to manage their core operations from a single, unified platform.

Our EMEA Cloud Hub in Málaga, located on Spain’s beautiful Costa del Sol, is a strategic, multicultural, and innovative center for our cloud business. It is a dynamic environment where we bring together top talent from across the world to drive our success. Joining Oracle NetSuite means becoming part of a world-class team, working with market-leading technology, and building a career with a true industry titan.

Job Description

Advance your technology career from anywhere in Spain. Oracle NetSuite is hiring now for talented and ambitious English-speaking professionals to join our EMEA Customer Support team as Support Specialists. This is a fully remote role that can be based anywhere within Spain, with connection to our vibrant international hub in Málaga. For qualified international candidates, we offer a comprehensive relocation and visa sponsorship package to help you make the move to Spain seamless.

In this role, you will become a trusted technical advisor for businesses that rely on our powerful NetSuite software. You will receive full, paid product training to become a certified expert on our platform. This is not just a support role; it’s a consultative position where you will solve complex business and technical challenges. If you are a natural problem-solver with a passion for technology and customer success, this is your opportunity to join a global leader.

What You Will Do

• Provide expert functional and technical support for the Oracle NetSuite ERP product to our global, English-speaking customer base.
• Investigate, troubleshoot, and resolve complex customer issues related to finance, CRM, supply chain, and e-commerce modules.
• Professionally manage a dedicated case queue, prioritizing issues effectively and communicating progress clearly and proactively to customers.
• Author and contribute to our extensive technical knowledge base, creating articles and guides that empower our customers to self-serve.

Why Join Us

• Relocate to sunny Spain with our full visa sponsorship and comprehensive relocation support package.
• Join a global technology leader and become a certified expert in the world’s #1 Cloud ERP system, a highly in-demand skill.
• Enjoy the ultimate flexibility of a 100% remote position while being connected to our dynamic, international team hub in Málaga.
• Receive a highly competitive salary, excellent benefits, and a clear, structured career path in the high-demand field of enterprise cloud software.

Key Responsibilities

• Methodically analyze customer-reported issues to identify root causes within the NetSuite platform or its configuration.
• Confidently guide customers through complex workflows and configuration steps via email, phone, and screen-sharing sessions.
• Escalate complex technical or bug-related issues to senior and development engineering teams, acting as the customer's advocate.
• Proactively manage customer expectations throughout the case lifecycle to maintain high levels of customer satisfaction (CSAT).
• Participate actively in team meetings and ongoing virtual training sessions to stay updated on new product features and support procedures.
• Consistently meet and exceed all Service Level Agreements (SLAs) for case response, progress, and resolution times.

Required Skills

• Strong analytical, logical, and technical problem-solving skills are paramount.
• Excellent verbal and written communication skills, with a talent for explaining complex technical concepts in a simple, clear, and patient manner.
• A high degree of empathy and a genuine passion for helping customers overcome challenges and achieve their business goals.
• Highly self-motivated and disciplined, with the proven ability to manage your own time and caseload effectively in a remote environment.
• A keen interest in and ability to learn about core business processes (e.g., accounting, supply chain, CRM).

Preferred Qualifications

• Complete professional fluency in English (C1/C2 level, written and verbal) is essential.
• 1-3 years of experience in a customer-facing role for a software or technology company (e.g., customer support, account management, implementation specialist).
• A Bachelor's degree in Business, Accounting, Management Information Systems (MIS), IT, or a related field is highly desirable.
• You must be eligible for and willing to relocate to Spain. We will provide full visa and relocation assistance for successful, qualified candidates.

Perks & Benefits

• A competitive annual salary combined with a performance-based bonus.
• Full visa sponsorship and a comprehensive relocation package, which includes a flight, initial temporary accommodation, and administrative support.
• Top-tier private health and dental insurance for you and your eligible dependents.
• A flexible remote work policy and a generous paid time off (PTO) and holiday allowance.
• Subsidized meal vouchers ("Ticket Restaurant") and other valuable local Spanish benefits.

Frequently Asked Questions

Do I need to speak Spanish to apply for this remote role?

No, the business language for this team is English. Spanish is a great asset for your personal life in Spain but it is not a requirement for the job.

Do you really provide visa and relocation support for non-EU citizens?

Yes, for qualified, successful candidates, we provide a full visa sponsorship and a comprehensive relocation package to make your move to Spain a success.

Do I have to live in Málaga if the job is remote?

No, the role is remote, and you can be based anywhere within Spain. However, our main office hub for team collaboration, training, and events is in Málaga.

What is Oracle NetSuite?

Oracle NetSuite is a leading cloud-based business management software suite used by thousands of companies worldwide to manage their core processes like accounting, sales, and operations.

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