About Company

Access Bank Plc is a leading full-service commercial bank operating through a network of more than 700 branches and service outlets, spanning three continents, 17 countries, and over 45 million customers. As one of Africa’s largest retail banks by customer base, we are a true continental powerhouse, committed to driving sustainable growth and delivering value to our stakeholders.

Our vision is to be the world’s most respected African bank. We achieve this by focusing on our customers, investing in our people, and leveraging technology to provide innovative financial solutions. We are dedicated to building a high-performing team and a culture of excellence, offering our employees not just a job, but a dynamic and rewarding long-term career.

Job Description

Launch your career in the Nigerian banking industry with a continental leader. Access Bank Plc is hiring now for a new team of bright, articulate, and customer-focused individuals to join us as Entry-Level Customer Service Officers in our Port Harcourt branches. This is a premier opportunity for recent graduates to begin a professional career in banking. No prior banking experience is required, as successful candidates will undergo our renowned and comprehensive paid training at the Access Bank School of Banking Excellence.

As a Customer Service Officer, you will be the face and voice of Access Bank. You are the first point of contact for our valued customers, responsible for providing a seamless, efficient, and positive banking experience. This role is the foundation of our retail banking operations and a direct pathway to a successful career in the financial services industry. If you are a professional, trustworthy, and service-oriented individual ready for an immediate start, we invite you to apply.

What You Will Do

• Serve as the primary front-line contact for customers, efficiently handling deposits, withdrawals, and other key financial transactions.
• Deliver an exceptional customer service experience by professionally answering inquiries and resolving issues at the first point of contact.
• Proactively identify customer needs to educate them on and cross-sell a range of appropriate bank products and services.
• Ensure strict and unwavering adherence to all banking policies, operational procedures, and regulatory guidelines.

Why Join Us

• Start a prestigious, long-term career with one of Africa’s largest, most innovative, and most respected banking institutions.
• Receive best-in-class, fully paid training at our renowned School of Banking Excellence to build a strong foundation for your career.
• Enjoy a competitive entry-level salary, a comprehensive benefits package, and a clear, structured path for career advancement.
• Be part of a dynamic, diverse, and forward-thinking team that is actively transforming the African financial landscape.

NOTE: This job post was originally published on Ombek.com. To apply for this job or for more details, please visit the original post at “Ombek.com“

Key Responsibilities

• Greet customers warmly and manage their transactions (including cash deposits, withdrawals, and transfers) with speed, accuracy, and professionalism.
• Open new accounts for customers, ensuring all documentation and Know Your Customer (KYC) requirements are met.
• Respond to a wide range of customer inquiries regarding banking products, services, and account issues, providing clear, correct, and helpful information.
• Promote and cross-sell various bank products and services, such as savings accounts, personal loans, and our innovative digital banking solutions.
• Carefully reconcile your cash drawer at the end of each business day, ensuring it balances perfectly with the transaction records.
• Adhere to the highest standards of confidentiality, professional ethics, and security in all customer interactions and transactions.

Required Skills

• Excellent verbal communication and strong interpersonal skills.
• Strong numerical and cash-handling abilities with a very high degree of accuracy and attention to detail.
• A professional, confident, and consistently customer-centric demeanor.
• The ability to quickly learn and understand a wide range of financial products, services, and banking regulations.
• Proficiency with computers and the ability to learn and navigate new banking software and applications with ease.

Preferred Qualifications

• A Bachelor's Degree or Higher National Diploma (HND) from a recognized institution with a minimum of a Second Class Lower Division (2:2) or a Lower Credit.
• You must have completed the mandatory National Youth Service Corps (NYSC) program and possess your discharge certificate.
• Applicants must not be older than 26 years of age at the time of application.
• You must have the pre-existing legal right to work in Nigeria.

Perks & Benefits

• A competitive and attractive entry-level salary package.
• Enrollment in a comprehensive Health Insurance (HMO) plan.
• A contributory pension scheme in full compliance with Nigerian law.
• Opportunities for performance-based bonuses and annual incentives.
• Access to subsidized staff loans and other attractive banking benefits after your confirmation.

Frequently Asked Questions

Do I need any previous banking experience to apply for this job?

No, this is an entry-level position specifically designed for recent graduates. We provide full and comprehensive training.

What are the minimum academic requirements for this role?

You are required to have a B.Sc. or HND with at least a Second Class Lower (2:2) or Lower Credit and must have completed your NYSC.

Is there really an age limit for this position?

Yes, in line with our graduate trainee recruitment policy for entry-level roles, applicants should typically be 25 years of age or younger.

Where are the bank branches located?

We are hiring for our various modern and secure bank branches located across the city of Port Harcourt, Rivers State.

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