About Company

The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. We build connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language. Our work creates life-changing opportunities for people worldwide to achieve their ambitions and contribute to more inclusive and prosperous societies.

In Nigeria, the British Council has been a vital presence since 1943. We connect thousands of Nigerians to global opportunities every year through our various programmes and services, most notably our administration of world-renowned UK examinations like IELTS. We are a globally trusted brand, and we pride ourselves on our commitment to quality, integrity, and professionalism in everything we do.

Job Description

Join a prestigious international organisation and play a key role in connecting Nigerians to global opportunities. The British Council in Lagos is seeking a meticulous and highly organised Examinations Services Officer to join our dynamic team. This is a critical role that sits at the heart of our operations, ensuring the successful and compliant delivery of our portfolio of UK examinations (including IELTS, Cambridge assessments, and various professional and university exams).

This position is responsible for the end-to-end administration of the examination process, from candidate registration to results delivery. We are looking for a professional with excellent administrative skills, a keen eye for detail, and an unwavering commitment to integrity and security. This is a highly rewarding career for an individual who is passionate about maintaining global standards and helping people achieve their life goals through international qualifications.

What You Will Do

• Coordinate the end-to-end administration and delivery of a wide range of examinations (e.g., IELTS, Cambridge) at our Lagos centres.
• Ensure all exam procedures are carried out in strict accordance with the highest standards of security, integrity, and regulatory compliance.
• Professionally liaise with candidates, test venues, examiners, and invigilators to ensure a smooth and high-quality test day experience for everyone.
• Securely manage all sensitive examination materials, from storage and distribution before the test to the processing and dispatch of results after.

Why Join Us

• Build a rewarding and stable career with one of the world’s most respected international cultural relations organisations.
• Play a direct and meaningful role in helping thousands of Nigerians achieve their ambitions for international education, migration, and professional work.
• Receive comprehensive and continuous training on global examination standards, compliance, and best practices in operational delivery.
• Be part of a diverse, professional, and supportive team in a modern and well-resourced office environment in Ikoyi, Lagos.

Key Responsibilities

• Accurately process all candidate registrations and payments, ensuring that all data is captured correctly in our management systems.
• Manage the recruitment, training, deployment, and performance monitoring of test day staff (including invigilators and examiners).
• Handle all pre-test and post-test logistics, which includes test venue booking, material distribution, and the secure shipment of exam scripts.
• Serve as a primary point of contact for candidate inquiries, providing clear, accurate, and timely information regarding our examinations.
• Ensure strict adherence to the compliance and quality standards set by both the British Council and our partner examination boards.
• Assist with financial administration tasks, including the reconciliation of test fees and the preparation of operational reports.

Required Skills

• Exceptional organisational, planning, and time-management skills with a meticulous and unwavering eye for detail.
• A high level of IT literacy, with strong proficiency in the Microsoft Office Suite (particularly Excel, Word, and Outlook).
• Excellent written and verbal communication skills in English, with the ability to communicate professionally with a diverse range of stakeholders.
• The ability to work effectively under pressure, manage competing priorities, and consistently meet strict deadlines.
• A high level of personal integrity and ethics, with a clear understanding of the importance of handling confidential and secure information.

Preferred Qualifications

• A Bachelor's degree from a recognized and accredited university is required for this role.
• 1-3 years of proven professional experience in a demanding administrative, operational, or project coordination role.
• You must have the pre-existing legal right to work in Nigeria.
• Previous experience working in the education, assessment, or examinations sector is a strong advantage but is not essential.

Perks & Benefits

• A competitive and attractive monthly salary.
• Enrollment in a comprehensive Health Insurance (HMO) plan for you and your dependents.
• A generous contributory pension scheme, in compliance with Nigerian law.
• A significant annual leave allowance, well above the statutory minimum.
• Extensive opportunities for local and international professional development and training.

Frequently Asked Questions

What are the minimum qualifications for this role?

A Bachelor's degree from a recognized university and at least one year of professional administrative or operational experience are required.

Is the British Council a part of the UK government?

The British Council is the UK's international organisation for cultural relations. We operate as a UK charity and a public corporation, independent from the government but working closely with it.

Where is the office for this job located?

This role is based at our main office on Thompson Avenue, Ikoyi, Lagos.

What kind of exams will I be managing?

You will be a key part of the team that delivers a wide range of UK qualifications in Nigeria, with a major focus on the IELTS test, Cambridge English assessments, and various university and professional exams.

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