Job Description/Summary

Are you a natural communicator looking for a flexible, part-time role that you can perform from the comfort of your own home? Deutsche Bank has an immediate and urgent need for Entry-Level Remote Customer Service Representatives to join our dynamic digital banking team. This is a unique opportunity to launch a career with a global financial leader without any prior banking or call center experience. We believe in hiring for attitude and training for skill. As such, we provide a comprehensive, fully paid, virtual training program that will equip you with the knowledge, systems, and confidence to become a top-tier customer service professional. This role is perfect for students, parents, or anyone seeking a rewarding part-time career that offers genuine work-life balance.

You will be the voice of Deutsche Bank, providing essential support to our diverse client base and playing a crucial role in their daily banking journey. You will be part of a supportive, virtual team connected by the latest communication technologies, ensuring you feel like a valued member of the group despite the physical distance. We are looking for individuals who are self-motivated, empathetic, and tech-savvy. If you are ready to take the first step into a professional career while enjoying the benefits of remote work, we are keen to hear from you. We are reviewing applications on a rolling basis due to high demand, so we encourage you to apply today.

Key Responsibilities

• Deliver Exceptional Customer Support: Serve as the primary point of contact for our retail banking customers, addressing their inquiries and concerns through various digital channels, including phone, email, and live chat.
• Resolve Customer Queries: Professionally and efficiently troubleshoot a wide range of issues, from assisting with online banking navigation and password resets to providing information on account balances and recent transactions.
• Educate and Inform: Clearly explain banking products, services, and digital features to customers, empowering them to make the most of our online and mobile banking platforms and enhancing their financial literacy.
• Maintain Detailed Records: Accurately log all customer interactions and resolutions in our advanced CRM system, ensuring data integrity and providing a clear history for future reference. This is critical for maintaining our high standards of service.
• Identify and Escalate Issues: Recognize when a customer’s issue requires advanced technical or financial expertise and escalate the case to the appropriate internal department with detailed notes to ensure a seamless handover.
• Adhere to Compliance Standards: Uphold the highest standards of security and data protection in every interaction, strictly following all bank policies and financial regulations to protect our customers and the institution.

Desired Skills

• Outstanding Communication: You must be able to articulate information clearly, listen patiently, and write professionally. Empathy and a friendly tone are essential.
• Tech-Savviness: You should be comfortable navigating multiple software applications and browser tabs simultaneously and be a quick learner when it comes to new technologies.
• Self-Discipline and Time Management: Working remotely requires a high level of autonomy. You must be able to manage your time effectively, stay focused without direct supervision, and meet performance targets.
• Problem-Solving Mentality: You enjoy the challenge of a puzzle and are skilled at thinking logically to find the best solution for a customer’s problem.
• Resilience and a Positive Attitude: You can handle challenging conversations with professionalism and remain positive, viewing feedback as an opportunity to learn and grow.

Preferred Qualification

• A high school diploma or equivalent is required.
• A quiet, private, and distraction-free home office space is necessary.
• A stable, high-speed internet connection is a prerequisite for this role.
• Fluency in both German and English is mandatory to support our diverse customer base.
• Must be a resident of Germany and eligible to work part-time.

Benefits

• Fully Remote Work: Enjoy the flexibility and savings of working from your home anywhere in Germany.
• Comprehensive Virtual Training: We invest in your success with a paid, multi-week training program that covers everything you need to know.
• Competitive Hourly Wage: Receive a competitive hourly rate along with performance-based incentives.
• Career Growth Potential: Part-time roles at Deutsche Bank can be a stepping stone to full-time positions and other career opportunities within our global network.
• Supportive Virtual Community: Stay connected with your team and leadership through regular video meetings, group chats, and virtual social events.

How to Apply

To be considered for this urgent part-time, remote opportunity, please submit your application through our dedicated careers portal. We are interviewing qualified candidates immediately.