Job Description

Concentrix is hiring immediately for Work From Home Customer Support Representatives in Dallas, TX. This is a fantastic opportunity for individuals looking to launch or grow their career in customer service without needing prior experience. All you need is a reliable computer, internet connection, and excellent communication skills—we’ll provide the rest with paid virtual training.

In this role, you’ll support leading global brands by handling incoming customer inquiries, resolving issues, and delivering outstanding service through phone, chat, or email. As a remote-first employer, Concentrix offers flexible scheduling, competitive hourly pay, and career development opportunities. If you’re motivated, detail-oriented, and ready to start immediately, we want to hear from you.

This is an excellent entry-level role for job seekers looking for immediate work-from-home opportunities in Dallas. Apply today to join one of the largest and most reputable remote employers in the U.S.

Key Responsibilities

• Answer customer inquiries via phone, chat, or email in a professional and timely manner.
• Troubleshoot and resolve basic technical or account-related issues.
• Provide accurate product and service information to customers.
• Escalate complex issues to higher-level support when necessary.
• Maintain accurate records of customer interactions.
• Meet performance metrics including call quality, handle time, and customer satisfaction.

Desired Skills

• Strong verbal and written communication skills.
• Ability to multitask across systems while engaging customers.
• Basic computer knowledge and ability to navigate online tools.
• Positive, empathetic, and customer-first mindset.
• Self-motivated with the ability to work independently.

Preferred Qualification

• High School Diploma or equivalent (required).
• Previous customer service or call center experience (preferred, not required).
• Availability to work flexible shifts, including evenings or weekends.
• Stable internet connection and quiet home workspace.
• Comfortable using multiple computer programs simultaneously.

Benefits

• Competitive pay: $16 – $20/hour.
• Paid virtual training provided.
• 100% remote – work from home with flexible schedules.
• Health, vision, and dental benefits (for full-time employees).
• Career growth and advancement opportunities within Concentrix.

How to Apply

To apply, visit the official Concentrix careers page by clicking on the Apply Now button. Please NOTE, all applications and communication will come from the official Concentrix domain.