Job Description

Are you ready to join the world’s most trusted CRM platform? Salesforce is hiring immediately for an Entry-Level Customer Success Manager to join our Remote Customer Success team. As a CSM, you’ll play a vital role in helping customers onboard, adopt, and maximize Salesforce products to their fullest—ensuring value, satisfaction, and long-term success.

This is your opportunity to start your career with a global tech leader—even without prior experience. We’ll provide structured training, mentorship, and access to cutting-edge tools and best practices. You’ll work directly with customers, helping them achieve their business goals through proactive guidance and strategic support. For candidates in Dallas or across the U.S., this role offers full remote flexibility, impactful work, and a clear path to career growth.

Salesforce’s culture is built on innovation, equality, and customer-first values. Excelling in this role means enabling our customers to succeed—and when they win, so do we. If you’re detail-oriented, communicative, and passionate about delivering exceptional customer experiences, apply now for an immediate start.

Key Responsibilities

• Onboard and guide new customers through product adoption and setup.
• Conduct regular check-ins and business reviews to assess usage and satisfaction.
• Monitor customer health metrics (e.g., NPS, usage data) to proactively identify and address risk.
• Act as the main point of contact, solving issues and coordinating with Salesforce teams.
• Gather customer feedback and share insights with Product, Sales, and Engineering teams.
• Identify expansion opportunities and support upsell initiatives aligned with customer value goals.

Desired Skills

• Excellent verbal and written communication.
• Relationship-building with a consultative approach.
• Strong organisational skills with customer-centric focus.
• Analytical mindset—comfortable with data and KPIs.
• Ability to collaborate effectively across multiple internal teams.

Preferred Qualification

• Bachelor’s degree (in any field).
• Coursework or exposure to CRM, SaaS, or account management—helpful but not required.
• Familiarity with tools such as Salesforce, Zendesk, or HubSpot (optional).
• A customer-first attitude, with empathy and problem-solving skills.

Benefits

• Competitive salary: USD $60K–$75K per year.
• 100% remote with flexible scheduling aligned to customer needs.
• Extensive onboarding program and mentorship.
• Access to Salesforce Trailhead training & continuous learning paths.
• Career growth into Senior CSM, Strategic Success Manager, or Leadership roles.
• Inclusive culture committed to equality, volunteering, and community impact.

How to Apply

Apply today through Salesforce Careers.