About Company

Watercress Hotels & Events is a premier, proudly Nigerian hospitality provider, offering a unique blend of comfort, style, and exceptional service. Located in the heart of Ikeja, Lagos, our hotel is a preferred destination for business travelers, corporate events, and discerning guests seeking a tranquil, secure, and well-equipped environment. Our brand is built on a foundation of warm, personalized service and creating a welcoming “home away from home” atmosphere for everyone who walks through our doors.

Our team is our greatest asset. We are committed to fostering a supportive, respectful, and professional work environment where our staff can develop their skills and build a rewarding career in the hospitality industry. We believe in empowering our team to deliver the highest standards of service that our guests have come to expect from the Watercress name.

Job Description

Are you a warm, articulate, and exceptionally organized individual with a natural passion for customer service? Watercress Hotels & Events, Ikeja, is hiring now for a professional and welcoming Hotel Receptionist (Front Desk Officer) to join our front office team. As the very first point of contact for our valued guests, you will be the most important ambassador of our brand, setting the tone for their entire stay. While some experience is a plus, no extensive prior hotel experience is required for a candidate with a great personality and a strong commitment to excellence.

We understand the importance of having a reliable and well-rested team. To ensure our staff’s well-being and punctuality, this full-time position includes the outstanding and highly valuable benefit of free, secure staff accommodation. If you are looking for an immediate start in a rewarding hospitality career where you can make a real difference to a guest’s day, we would be delighted to meet you.

What You Will Do

• Warmly greet and welcome all guests upon their arrival, managing the check-in and check-out processes efficiently and professionally.
• Handle all guest inquiries, incoming phone calls, and reservation requests in a consistently polite, professional, and courteous manner.
• Accurately process guest payments, manage billing inquiries, and maintain precise records of all front desk transactions.
• Act as a knowledgeable local concierge, providing guests with helpful information about the hotel’s facilities and the local Ikeja area.

Why Join Us

• Join a respected and growing Nigerian hotel brand with an excellent reputation for quality, comfort, and outstanding service.
• Solve your Lagos accommodation and daily commute challenges with our exceptional offer of free, secure staff housing.
• Start your professional career in the hospitality industry; we provide comprehensive on-the-job training for candidates with the right attitude.
• Work in a professional, supportive, and friendly team environment located in the bustling and accessible heart of Ikeja.

NOTE: This job post was originally published on Ombek.com. To apply for this job or for more details, please visit the original post at "Ombek.com"

Key Responsibilities

• Manage the entire guest cycle with professionalism and care, from handling initial reservations and check-in procedures to managing in-stay requests and final check-out.
• Operate the hotel's main telephone switchboard, directing calls to the appropriate departments and taking accurate messages.
• Respond promptly and professionally to guest emails and online booking inquiries.
• Liaise effectively with other hotel departments (especially Housekeeping, Maintenance, and Food & Beverage) to fulfill guest requests and ensure a seamless experience.
• Handle and resolve any guest complaints with grace and efficiency, escalating to a manager only when necessary.
• Maintain an organized, tidy, and welcoming front desk area at all times.

Required Skills

• Exceptional customer service and interpersonal skills with a genuinely warm and welcoming personality.
• Excellent communication skills (both verbal and written), with a clear and professional speaking voice.
• Strong organizational and multitasking abilities to handle a busy front desk environment.
• The ability to remain calm, composed, and resourceful, especially when under pressure.
• A high level of integrity, honesty, and trustworthiness for handling guest payments and confidential information.

Preferred Qualifications

• A minimum of an OND (Ordinary National Diploma) in Hospitality Management, Public Relations, Mass Communication, or a related field is preferred. An SSCE holder with an exceptional personality and communication skills will be considered.
• Must have an excellent command of both spoken and written English.
• Must be highly professional in appearance, with an impeccable standard of personal grooming and presentation.
• Must be computer literate and comfortable using basic office software. Training will be provided on our Hotel Management Software.

Perks & Benefits

• Free, secure, and convenient on-site or nearby staff accommodation.
• A competitive monthly salary.
• Daily duty meals provided to you while you are on shift.
• Professional uniforms are provided and laundered by the hotel.
• The opportunity to earn a share of the service charge and receive direct guest tips.

Frequently Asked Questions

Is the accommodation benefit really included and free?

Yes, absolutely. Free, shared staff accommodation is provided on-site or very close to the hotel as a key benefit of this role.

Do I need to have previous experience as a hotel receptionist?

While previous experience is a plus, it is not required. We welcome applicants with a strong customer service attitude and a professional demeanor, and we will provide on-the-job training.

Where exactly is the hotel located in Ikeja?

Our hotel is conveniently and centrally located on Oritse Street, just off the very accessible Obafemi Awolowo Way, in the heart of Ikeja, Lagos.

What are the working hours like for this role?

As a key front-of-house position, this role requires working in shifts to ensure our front desk is covered 24/7. Your schedule will include a mix of morning, evening, weekend, and public holiday shifts.

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