About Company

Konga is a leading pioneer in Nigeria’s e-commerce revolution. Since our launch, we have been dedicated to becoming the engine of trade and commerce in Africa, connecting millions of Nigerian shoppers with thousands of merchants in a vast online marketplace. From electronics and phones to groceries and fashion, our mission is to provide our customers with convenience, a wide selection of quality products, and unbeatable value.

We are a proudly Nigerian company with a deep commitment to customer satisfaction and innovation. Our team is a vibrant mix of talented, passionate individuals who are driving the future of digital commerce in the country. Joining Konga means being part of a fast-paced, dynamic, and supportive environment where you can build a truly rewarding career.

Job Description

Join one of Nigeria’s biggest and most trusted brands from the comfort of your own home! Konga is hiring now for our next class of Remote Customer Support Agents. This is a fantastic entry-level opportunity to start your career in the booming e-commerce industry, and no prior call center experience is necessary. We provide full, paid virtual training to equip you with all the skills you need to become a world-class customer champion. This is a fully remote, work-from-home position open to candidates residing anywhere in Nigeria.

As a Customer Support Agent, you are the voice of Konga. You will be the first point of contact for our valued customers, helping them with their orders, resolving their issues, and ensuring they have a smooth and positive shopping experience. If you are a great communicator with a passion for helping people and are looking for an immediate start with a leading Nigerian company, we want you on our team.

What You Will Do

• Respond to a high volume of customer inquiries via phone, email, and live chat regarding orders, payments, deliveries, and returns.
• Skillfully troubleshoot customer issues with patience and empathy, providing clear, effective, and timely solutions.
• Expertly guide customers through the Konga website and mobile app, helping them place orders and navigate various features with ease.
• Accurately document all customer interactions and valuable feedback in our system to help our teams continuously improve our service.

Why Join Us

• Join a leading, proudly Nigerian e-commerce company and build a stable, long-term career from the comfort of your home.
• Receive comprehensive, paid virtual training to become an expert in customer service and modern e-commerce operations.
• Enjoy the ultimate flexibility and convenience of a 100% remote position—no more daily commutes in heavy traffic.
• Be part of a supportive, dynamic, and friendly team that is dedicated to providing the best possible shopping experience for Nigerians.

Key Responsibilities

• Serve as the primary point of contact for Konga customers, handling all inquiries with the utmost professionalism and efficiency.
• Provide accurate and clear information about our products, order status, shipping policies, and return/refund procedures.
• Thoroughly investigate and resolve customer complaints regarding incorrect items, delayed deliveries, payment disputes, or product issues.
• Effectively liaise with other internal departments (such as Logistics, Payments, and Merchant Support) to ensure customer issues are resolved completely.
• Process customer refunds or exchanges in strict accordance with company policy and procedures.
• Consistently strive to meet and exceed key performance indicators (KPIs) for customer satisfaction (CSAT), first-contact resolution, and response time.

Required Skills

• Exceptional communication and active listening skills, with a clear and pleasant speaking voice.
• A patient, empathetic, and customer-centric attitude is absolutely essential.
• Strong problem-solving abilities and the capacity to think clearly and logically under pressure.
• Tech-savvy, with the ability to quickly learn and navigate new software, web platforms, and applications.
• Excellent time management and self-discipline to work effectively and productively in a remote environment.

Preferred Qualifications

• A minimum of a National Diploma (OND) from a recognized institution is required; a Bachelor's degree is an advantage.
• Must have completed the mandatory National Youth Service Corps (NYSC) program or possess a valid exemption certificate.
• You must have access to a reliable personal laptop/desktop computer, a stable high-speed internet connection, and a quiet, professional space to work from home.
• Excellent command of written and spoken English is mandatory. Fluency in other Nigerian languages (e.g., Pidgin, Yoruba, Hausa, Igbo) is a major plus.

Perks & Benefits

• A competitive monthly salary paid on time, directly into your Nigerian bank account.
• A monthly data and utility allowance to support your remote work needs.
• Enrollment in a comprehensive Health Maintenance Organization (HMO) plan.
• Enrollment in a pension scheme in full compliance with Nigerian law.
• Valuable employee discounts on a wide range of products sold on Konga.com.

Frequently Asked Questions

Do I need to provide my own computer and internet for this job?

Yes, as this is a remote role, you are required to have a reliable personal laptop or desktop computer and a stable, high-speed internet connection. A data allowance is provided.

Do I need to be located in Lagos to apply for this remote job?

No, this is a major benefit! You can be based anywhere in Nigeria, as long as you have a reliable power supply and a stable internet connection.

Is the training for this role paid?

Yes, absolutely. You will be paid your full salary from day one, throughout the entire virtual training period.

What are the typical working hours?

You will be assigned to work in shifts to ensure we have full coverage for our customers. This may include evenings and weekends, and your schedule will be provided in advance.

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