Job Description

Are you looking for an immediate start opportunity in a leading banking institution? Access Bank—Nigeria’s largest bank by assets and one of the continent’s most dynamic financial services groups—is urgent hiring for an Entry Level Customer Service Associate at our Victoria Island branch. No experience? No problem! This role is ideal for enthusiastic candidates ready to launch their career in banking. You will receive robust professional training, gain hands-on banking experience, and grow in a supportive, high-performance environment. Join now and become part of a vibrant team committed to delivering exceptional customer experiences while you advance your career in one of Africa’s top banks.

Key Responsibilities

• Greet and assist walk-in customers and handle inquiries with urgency, ensuring a professional experience.
• Support teller operations: accepting deposits, withdrawals, and basic cash processing.
• Provide product and service guidance—accounts, transfers, loans, debit cards—to clients.
• Escalate complex issues to supervisors promptly to maintain service excellence.
• Maintain accurate customer data in line with banking and security protocols.
• Contribute to branch targets by identifying potential service opportunities.

Required Skills

• Basic numeracy and attention to detail
• Customer-focused attitude with a friendly, professional manner
• Strong interpersonal and communication skills (both verbal and written)
• Flexibility to work in-shifted schedules (including occasional weekends)
• Ability to learn quickly and adapt in a fast-paced banking environment

Preferred Qualifications

• Diploma or Bachelor's degree in any field.
• Basic understanding of financial services or banking industry.
• Familiarity with digital banking platforms or basic computer skills.
• Previous experience in retail or customer-facing roles (optional).

Perks & Benefits

• Structured training and fast-track development
• Competitive annual salary with performance-based incentives
• Health insurance and wellness programs
• Opportunities for internal promotion and cross-branch transfers
• Supportive work environment and peer mentorship

Frequently Asked Questions

Is this truly an entry level job?

Yes, we welcome applicants with 0–1 year of experience

Can I start immediately if selected?

Absolutely—this is an urgent hiring position designed for immediate start.

Do I need prior banking experience?

No. We provide full training; just bring enthusiasm and dedication.

What does the application look like?

Submit your CV via the Access Bank careers page or email with the specified subject line.

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