About Salesforce

Salesforce is the world’s leading provider of customer relationship management (CRM) technology, trusted by global enterprises and government organizations. Through innovative cloud-based applications for sales, service, marketing, and more, Salesforce empowers companies to build meaningful customer connections, drive business success, and deliver exceptional experiences.

We are now seeking a Senior Analyst, Global Services Risk Management (GSRM) to join our expanding team in Mexico City, Mexico. This role is ideal for compliance-driven professionals who thrive in evaluating complex service deals, collaborating with diverse stakeholders, and ensuring governance in a fast-paced global technology environment.

Role Overview

As a Senior Analyst, GSRM, you will be at the forefront of evaluating Salesforce’s Professional Services deals. Your mission will be to ensure service proposals are accurate, strategically aligned, and risk-compliant. You will also partner with Sales, Legal, Finance, and Professional Services teams to strengthen our governance framework while safeguarding Salesforce’s business strategy.

This is a highly visible role that requires strong analytical skills, knowledge of technology services, and the ability to communicate effectively with executives and stakeholders. If you are passionate about compliance, governance, and business strategy in a global SaaS environment, we want to hear from you.

Key Responsibilities

In this role, you will:

• Evaluate Professional Services deals for accuracy, strategic alignment, pricing integrity, and potential risks.
• Review staffing plans, business terms, project scopes, and cost estimates to identify areas of concern.
• Recommend risk mitigations and provide guidance to Sales teams on policies, deal structure, and compliance standards.
• Partner with cross-functional teams including Legal, Finance, Deal Desk, and Professional Services to ensure deals meet Salesforce standards.
• Maintain multiple deal reviews simultaneously while delivering on time.
• Prepare and present deal review summaries with detailed findings and actionable recommendations.
• Provide insights to key stakeholders and senior leadership to support decision-making.
• Contribute to improving deal review processes, governance frameworks, and risk management tools.
• Support internal initiatives that enhance compliance practices, governance, and operational efficiency.
• Stay current with industry trends and pricing strategies to ensure Salesforce’s offerings remain competitive and sustainable.

Required Qualifications

• Minimum 5+ years of experience in professional services, consulting, project/program management, or related fields within a technology/SaaS environment.
• At least 2+ years supporting or structuring service-based contracts (e.g., Statements of Work, Professional Services Agreements).
• Strong understanding of professional services operations in technology organizations.
• Basic knowledge of revenue recognition principles.
• Excellent communication and interpersonal skills with the ability to build strong relationships.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities under tight timelines.
• High level of personal integrity, professionalism, and accountability.
• Willingness to travel up to 20% as required.

Preferred Qualifications

• Educational background in Economics, Business Administration, Corporate Law, or related fields.
• Professional certifications such as PMP, RMP, Agile, or Scrum.
• Familiarity with Salesforce products and services.
• Experience with pricing strategies for SaaS/cloud services.
• Industry expertise in CRM, Financial Services, Healthcare, or Retail.
• Proficiency in English (written and spoken).
• Experience in lean/agile methodologies.

What You’ll Bring

• A growth mindset with curiosity to learn and innovate.
• Strong collaboration skills with a focus on teamwork and cross-functional engagement.
• Ability to communicate complex ideas clearly to both technical and business audiences.
• Commitment to inclusion, equity, and respectful workplace practices.

Why Join Us

At Salesforce, we don’t just offer jobs; we offer careers of impact. By joining our Global Services Risk Management team, you will contribute to shaping governance practices that support sustainable business growth. We are committed to your professional development, flexibility, and work-life balance.

With us, you’ll find:

• Opportunities to work with world-class leaders in SaaS and compliance.
• Learning and certification programs to help you expand your skills.
• A culture of inclusion, innovation, and collaboration.
• Competitive benefits and opportunities for career advancement.