Job Description

Salesforce is hiring an experienced Customer Success Manager (Public Sector) to support our most strategic government customers in Australia. Public Sector customers on our Signature Success Plan require the highest levels of trust, expertise, and support so they can continue to deliver outstanding services to their citizens.

As a Customer Success Manager, you will serve as a named, trusted advisor for Salesforce’s Public Sector organizations. You will work closely with IT executives, business leaders, and internal account teams to ensure customers are maximizing the value of their Salesforce investment. With a focus on proactive optimization and technical excellence, you’ll help customers adopt new features, navigate mission-critical events, and align platform use with their strategic outcomes.

This role requires deep technical knowledge of the Salesforce platform, the ability to coordinate high-value services, and the interpersonal skills to influence senior stakeholders. You will act as the point of contact for key incidents, orchestrating resources to resolve issues while maintaining strong communication and trust.

If you’re passionate about customer advocacy, SaaS success, and enabling governments to deliver digital transformation, join Salesforce’s Public Sector team today.

Your Impact

• Serve as the single point of accountability for all Signature deliverables, experiences, and renewals.
• Build strong, trusted relationships with Public Sector stakeholders including executive sponsors, IT leaders, and decision-makers.
• Help customers achieve business outcomes by coordinating delivery of Signature Success services.
• Provide proactive guidance on Salesforce features, roadmap, and adoption strategies.
• Advise customers on adoption of new Salesforce releases and features while identifying risks or challenges.
• Advocate for customers during triage and resolution of high-severity incidents, ensuring timely solutions.
• Communicate the value of Signature Success to drive renewals and continued customer investment.
• Collaborate with cross-functional internal teams to deliver a unified customer experience.
• Be available for occasional travel, and after-hours or weekend coverage as needed during peak events.

Minimum Requirements

• Australian Citizenship – mandatory for working with Federal Government.
• Professional experience in one or more of:
  – Technical Customer Success
  – SaaS platform adoption
  – Technology consulting or solutions development
  – Technical or Solutions Architecture
• Strong communication and presentation skills, including C-level influence.
• Ability to translate technical concepts into business outcomes and vice versa.
• Knowledge of software development methodologies and enterprise solution design.
• Proven track record leading cross-functional teams to deliver solutions.

Preferred Requirements

• Experience with government customers in Australia.
• Hands-on experience with Salesforce Core Clouds or related platforms.
• Salesforce certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud).
• In-depth knowledge of Salesforce capabilities, features, and deployment best practices.
• Background supporting Enterprise-level customers.

Benefits

• Competitive salary package (AUD).
• Hybrid model – 3 days in office/on client site, 2 days remote.
• Opportunity to work on high-impact digital transformation projects in the Public Sector.
• Access to Salesforce’s world-class training and certification programs.
• Career development path into senior Customer Success or leadership roles.
• Inclusive workplace culture with a focus on equality, innovation, and customer success.

How to Apply

Submit your application via Salesforce Careers.