Job Description

Are you searching for your first step into a professional career? Nottingham Connect Solutions Ltd. is urgently hiring enthusiastic individuals for Customer Service roles in Nottingham – no prior experience needed! This is a fantastic opportunity for anyone looking to start their career, build valuable skills, and gain hands-on experience in a supportive work environment.

As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, providing assistance, and ensuring that each customer leaves with a positive impression of the company. We welcome school leavers, graduates, or anyone looking to switch careers – our comprehensive training program ensures you have all the tools you need to succeed.

This role is available on both full-time and part-time schedules, with hybrid working options that allow you to split your time between our Nottingham office and your home. If you are friendly, motivated, and eager to grow, this is the perfect chance to join a company that invests in your future.

Key Responsibilities

• Answer incoming calls, emails, and live chat inquiries.
• Provide accurate information and assistance to customers.
• Resolve complaints with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Collaborate with team members and supervisors to improve processes.
• Uphold company values of respect, efficiency, and service excellence.

Desired Skills

• Strong communication skills (verbal and written).
• Ability to listen actively and solve problems quickly.
• Basic computer literacy (MS Office, email, CRM software).
• Team-oriented mindset with a positive attitude.
• Flexibility to work different shifts, including evenings or weekends.

Preferred Qualification

• GCSEs or equivalent (English and Maths preferred).
• Previous customer-facing experience (retail, hospitality, call centre) – an advantage but not required.
• Familiarity with online chat tools or call centre systems.
• Ability to multitask in a fast-paced environment.

Benefits

• Competitive starting salary with opportunities for bonuses.
• Full training program – no experience required.
• Hybrid work model (home + office).
• Career development opportunities and internal promotions.
• Paid holidays, pension scheme, and employee discounts.

How to Apply

If you are ready to launch your career in customer service, apply today! Submit your CV and a short cover letter via our website.