Company Overview

Founded in 2010, Pressable is a leading managed WordPress hosting provider specializing in scalable and highly available hosting solutions for agencies, developers, and businesses worldwide. With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with WooCommerce and Jetpack, Pressable empowers customers to manage their WordPress websites with reliability and ease.

Job Description / Summary

Pressable is seeking a highly motivated and experienced Technical Account Manager Team Lead to guide our growing Technical Account Management team. This is a hands-on leadership role in which you’ll manage, mentor, and scale a team dedicated to ensuring customer success and driving long-term partnerships.

You will play a critical role in shaping Pressable’s customer engagement strategy, managing escalations, driving adoption, and aligning with Sales, Support, and Product teams. As both a strategic leader and player-coach, you will directly interact with customers, resolve technical challenges, and build scalable processes to optimize customer experiences.

Key Responsibilities

• Manage, mentor, and grow a team of Technical Account Managers (TAMs).
• Act as a hands-on player-coach, engaging in technical migrations, performance audits, and architecture solutions.
• Serve as a technical escalation point for complex onboarding and pre-sales issues.
• Partner with Sales to deliver technical consultations, demos, and architecture reviews.
• Create and implement scalable onboarding processes, policies, and training programs.
• Analyze customer data to identify adoption trends, risks, and opportunities.
• Collaborate cross-functionally with Sales, Support, and Product teams.
• Develop metrics to measure TAM performance and ensure high-quality customer engagement.
• Actively contribute to knowledge base documentation and internal training resources.
• Stay current with WordPress, hosting technologies, and Pressable platform innovations.

Desired Skills

• Strong leadership and team management capabilities.
• Excellent technical expertise in WordPress, PHP, Git, Grafana, caching, and APM tools.
• Strong organizational and project management abilities.
• Excellent communication skills, with the ability to simplify technical concepts for non-technical audiences.
• Proven ability to resolve escalated technical challenges.
• Ability to work in a fast-paced start-up environment wearing multiple hats.

Preferred Qualifications

• 5+ years’ experience in technical account management, customer success, or related roles.
• 2+ years’ experience leading and developing technical teams.
• Experience building scalable training and onboarding programs.
• Deep understanding of managed hosting services and WordPress development.
• Strong analytical and decision-making skills to support customer success strategies.

Benefits

• Competitive salary range: $70,000–130,000 USD (paid in local currency)
• Comprehensive health benefits (medical, dental, vision) – 99% paid for US staff.
• Matching 401(k) plan for US-based employees.
• 100% company-paid life and disability insurance (US staff).
• Remote-first work environment with home office and coworking allowances.
• Flexible open vacation policy (no set annual limit).
• Hardware, software, and continuous learning allowances (books, conferences, etc.).

How to Apply

If you are ready to join a fast-paced, innovative environment and lead a team committed to customer success, we would love to hear from you. Please submit your updated CV and cover letter via the Pressable online application portal.