Job Description/Summary

Are you passionate about creating magical moments and looking to start your career with one of the most beloved companies in the world? The Walt Disney Company has an urgent, immediate need for Entry-Level Guest Experience Representatives to join our core support team in the Los Angeles area. This is a fantastic entry point into the world of Disney, and we are hiring motivated individuals who are eager to learn—no prior professional customer service experience is required. We provide a comprehensive, paid training program that will immerse you in our brand standards and equip you with all the skills needed to provide world-class service. This full-time, hybrid role offers a flexible schedule, combining work from our vibrant Burbank campus with the convenience of working from home.

As a Guest Experience Representative, you are far more than a customer service agent; you are a brand ambassador and a problem-solver who helps create the seamless, positive experiences our guests expect. You will be the first point of contact for guests and customers across our diverse business segments, from theme parks and resorts to our Disney+ streaming service. This role is perfect for a natural communicator with a positive attitude and a genuine desire to help others. If you are ready to be part of a collaborative team and build a career with a company that values creativity and innovation, we encourage you to apply today. We are interviewing now for an immediate start.

Key Responsibilities

• Provide Multi-Channel Support: Engage with guests and customers via phone, email, and live chat to answer questions, resolve issues, and provide information about our products and services.
• Troubleshoot and Resolve Issues: Skillfully assist guests with a variety of inquiries, such as theme park ticketing and reservations, Disney+ account management, and questions about merchandise from shopDisney.
• Create a Positive Guest Experience: Maintain a friendly, empathetic, and professional demeanor in all interactions, going the extra mile to ensure each guest feels valued and heard, effectively turning challenging situations into positive outcomes.
• Navigate Internal Systems: Become proficient in using our internal software and CRM systems to accurately track guest interactions, process requests, and access information.
• Uphold Brand Standards: Serve as a knowledgeable ambassador for the Disney brand, ensuring that all communication is consistent with our company’s high standards for quality and service.
• Collaborate with Team Members: Work closely with your team and leaders in a hybrid environment, sharing insights and contributing to a positive and supportive team culture that is focused on collective success.

Desired Skills

• Exceptional Communication Skills: The ability to listen actively, convey information clearly, and communicate with a friendly and engaging tone is absolutely essential.
• Strong Problem-Solving Abilities: You must be able to think on your feet, assess situations quickly, and identify effective solutions to meet guest needs.
• Empathy and Patience: A genuine desire to help people and the ability to remain patient and understanding, even in difficult situations.
• Tech-Savviness: Comfortably navigate multiple computer applications, browsers, and communication tools simultaneously.
• A Positive and Team-Oriented Attitude: You are a reliable, collaborative individual who thrives in a team setting and is eager to contribute to shared goals.

Preferred Qualification

• A high school diploma or equivalent is required.
• A passion for and knowledge of the Disney brand, including our films, characters, and theme parks, is a significant plus.
• Previous experience in a customer-facing role (e.g., retail, hospitality) is helpful but not required.
• Must be legally authorized to work in the United States.
• Must have a quiet, dedicated workspace and a reliable high-speed internet connection for remote work days.

Benefits

• Competitive Hourly Wage & Benefits: A comprehensive package including health, dental, and vision insurance, plus a 401(k) retirement savings plan.
• Disney Park Admission: Receive a complimentary Main Entrance Pass for yourself and your dependents, allowing you to experience the magic of our theme parks.
• Exclusive Discounts: Enjoy discounts on Disney merchandise, hotel stays, and more.
• Career Development: Access to Disney University and other professional development programs to help you grow your career within the company.
• Hybrid Work Model: Benefit from a flexible schedule that combines the collaboration of in-office days with the convenience of working from home.

How to Apply

To be considered for this magical opportunity, please submit your application through the official Disney Careers portal. We are reviewing applications daily for an immediate start.